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Custom Color Set
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66,566 Verified Client Reviews |
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Not enough gray coverageMy hair turned reddish/orange and all gray still there :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy V. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DarkerFor some reason the color seemed darker this time. Not as good of a match. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth C. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Never received the order - please cancel subscriptionDidn’t receive the order please refund and cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatya T. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, it appears that your order may have been delivered after your message was sent to us. Please keep your eyes out for an email from us, we will be reaching out to you shortly. |
It's canceled!I wanted to change color and was unable too. So now, I have the kit sitting on my counter top. I do not understand why I cannot alter/change my color with out consulting someone! Ultimately I am the one wearing the color and the only one PAYING for the color!! This is why I canceled my subscription. If I wanted to consult someone, I would goto a professional stylists. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
colourthe colouring didn't cover my grey for more than week and the colour was nothing like ask for I ask for ash blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange hairI specifically said I do not want orange or red hair. Its bright orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Change in formulaI have had a wonderful experience with your custom hair color for two years. This time however, the kit said the formula had changed. I proceeded to follow the directions exactly as I always do. I had reddish color around the roots mostly around the crown of my head. It is very noticeable and I was not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleDidn't cover gray. Horrible color. Very unhappy. Better off with the drugstore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
DisappointingWhile The color seemed good going on, the grey coverage was not great and the grey quickly showed again. Also, it left my hair extremely dry. Drier than any other product I’ve used. Giving it one more try “, but if it is the same, will stop using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkColor to dark and looks dull no shine looks dark blonde I'm strawberry blonde the blonde wasn't light enough 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |