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Custom Color Set
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66,566 Verified Client Reviews |
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Rubber GlovesBoth times I've received my order I was suppose to get two pairs of gloves and I only got one. It would be much easier for me to do my hair if I had the other pair. Everything else about my color kit and process was great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough colorNot enough gray coverage and not enough to bring down to my ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong shadeVery disappointed, completely the wrong colour, this was my third purchase and was confident this would be perfect however it was dark auburn not copper as previous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie E. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorGave my hair a reddish tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greyDidn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very wrong color sentI ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work at allMaybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair. (One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. ) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades too fastThe color isn't purple enough and fades within a couple weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Goal was blonde, result was DARK brown.I really wanted to love this order because the color experiences constantly get such good reviews. I have naturally dirty blonde hair, at about a level 8 when freshly washed and dried. I was hoping to take my natural roots down to my highlighted ends and just have one uniform, and even blonde color. I wanted to add a little bit of warmth, and didn't mind if the result was just slightly darker than my natural color if it still was very blonde-looking. I followed the steps exactly as outlined in the pamphlet and as directed by my assigned colorist, doing the Colorfill first for a short time, then the overall color for just slightly longer. I knew once I rinsed the Colorfill out that it was already way, way too dark. The whole process took about an hour including prep, applications, and washing my hair afterward. The color experience alone would be rated one star. It is nowhere near the level 8.35 blonde that I had requested. I gave it two because the communication and courtesy was great during the ordering process, and hopefully will continue to be great moving forward, especially around what to do now with dark brown hair. It may wash out some, but I'll likely have to have it professionally lightened to get back to my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadelaine- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HelpDyed my hair last night and after 3o-35 minutes when I washed it, the roots and part of the side were light red and the rest of my hair was brown with reddish as I wanted . I don’t know what to do to fix it. It is very noticeable. Do I need to go a little darker to cover. Help please I have dyed several times with no problems but this time it’s horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |