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Custom Color Set
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66,566 Verified Client Reviews |
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DisappointedNot only didn't I get the correct color, this product made my hair extremely tangled and very dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedIt left my hair super dry, it covered my Greys but after 2 days they where super visible again. It left some brassy tone on my hair, and it supposed to be ashy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrinidad - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorNeed to be a little darker. Too light for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourAsk for lighter brown for roots but Got more mahogany than brown actually it was 3/4 mahogany my roots where very bright ,I do like the products leaves hair feeling in good condition .but can’t seem to get colours right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDreana W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. However based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still not enough redDefinitely needs like 20 percent more red in the next color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrisinda- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
So disappointedI used e salon for the first time today. My roots turned out so brassy I don't know what I'm going to do. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair color turned badThe last color you sent did not cover my roots like before.The roots turned out like brown or copper colored which’s sticks out really bad against the rest of my hair.I was very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTess- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Good colorHard to change it though😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDennis - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
quality decreesthe quality decline 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is pretty good, but...The color is pretty close to what I want, but for the price, I would like it if they actually included two pairs of gloves like the packaging states. I didn’t receive the little packages of shampoo and conditioner, either. What gives? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Our medical professionals on the frontlines need gloves more than ever before. That's why we've decided to temporarily reduce the number of gloves included in your Color Set from two pairs to one pair. To help, we've donated over 100,000 medical-grade gloves to hospitals in urgent need, the Greater Los Angeles Veteran's Association, and CareMore Health. We appreciate your support in the coming weeks and want you to know we're all in this together. A note from your colorist: Before you color, take a read through your instructions. Instead of switching to a second pair of gloves, simply rinse off your first pair with a little soap and water, then color on. |