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Color Set
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66,566 Verificado Comentarios de clientes |
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Did not cover my gray and changed my black hair to brownI was really, really hoping to find something that worked better than the box stuff this hair dye which I know how to do hair done it for 30 years and also follow their instructions to a T did not cover my gray and left the brown tent in my hair also I have like gray brown dots it look weird . I really hope they fix it. I’m willing to give them another chance because I really do want this to work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded quicklyLovely colour after colouring. But after 1st wash it looked a lot lighter and the colour seemed to wash off the greys even used colour protection shampoo So greys are visible after washing only once 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Linda! We are sorry to hear your greys were visible after one wash. Please check your emails, we just got back to you. |
Wrong colorI have blonde hair and ordered dark blonde. My hair came out dark brown. I had to wear a hat and go get another one at the store before I could go out without a hat. Very disappointing 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeverly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts via email to resolve your concern. Please let us know if there is anything else we can do to help! |
Bello ma non quello che volevoLa tinta è molto evidentemente di alta qualità cosi come tutto il resto del kit, mi sono trovata molto bene ed è stato facilissimo applicare il colore, però purtroppo non è il colore che ho chiesto. È uscito molto più scuro di quello che ho chiesto e ho seguito le istruzioni per filo e per segno per cui so che non è stato un mio errore... d'altronde non ho mai avuto una bella esperienza con dei parrucchieri che mischiassero una formula personalizzata per me quindi non sono tanto stupita dalla cosa.. tornerò a comprare la tinta basica di prima perché quella mi assicura sempre il colore che ho scelto 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika K. - Grazie per il tuo commento. Siamo così spiacenti di apprendere che sei deluso dal colore dei tuoi capelli. La nostra garanzia di felicità del colore eSalon è qualcosa che sosteniamo sempre e lavoreremo con te per far sì che i tuoi capelli abbiano l'aspetto migliore. Tieni gli occhi aperti per ricevere una nostra email a breve. |
A bit too yellow for my taste...I wanted to go from my natural hair colour (ash blonde with a hint of red) to a light blonde. At first I was reluctant to try out the dye they sent me, and tbh I should have listened to my gut. After following all the instructions, and a look into the mirror I was surprised by a hair colour that could very well be described as a similar shade as a very controversial former US president is wearing on his head. Very yellow. Very much not what I was going for, and very disappointing. Now I have to "sit out" this colour, wait for my hair and scalp to recover, to run to the salon to get it fixed, after all. Will not buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katja! We are sorry to hear your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Not goodMy hair is fine & partial gray @ roots Did not cover roots! Left on full amount of time, if not longer. Made my ends tangle (yes it was completely tangle free & brushed prior to coloring) & then lots of my hair fell out. Not for fine hair. And did nothing for greys. Never again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
CancelNot my product. Please cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maxine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grays are still hereFirst of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free? Second of all my grays were untouched and my hair is feels very dull with no body. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too RedThis color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
disapointedMy hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64. Don't send me more of my original order!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |