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Custom Color Set
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66,566 Verified Client Reviews |
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Color didn’t really takeI was very sad about my first use. My color didn’t take very well. It’s a slightly darker shade so there’s some difference, but just not much. And the roots color seems to clearly be different from the ends with very little blending. And it’s funny because my stylist had at first emailed me to say that this was significantly darker than my current shade and they recommend a gradual darkening since it’s harder to lighten and they don’t want it to come out too dark. I give 2 stars because the service side was excellent and the packaging was good but the end result of the product fell short. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible customer serviceCustomer service is a joke. eSalon sent me the wrong color and refuses to do anything about it. They offered to send me a free kit when I went to turn off my plan but I can no longer trust them because they sent me the wrong color. It was red-toned when I've been using ash-tone for the last year. There is no recourse if you have a problem. After 3 years, I'm done with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsR. L. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color Not AchievedThe requested color of a soft black with blueish tones did not produce the same results expected and instead gave off a dark brown shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
GreyDidn’t really cover grey in front. My hair also feels too dry 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my grey 😣It got my roots however my Gray's are still Gray's. I did everything I was told to do and you can still see my gray. Not very happy about that! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with price increase after first orderHappy with my colour but don't know if I'm willing to pay £15 + £5.95 for shipping. It was not clear that the price went up after first order which was £9. I can't cancel as my order is on route. I'll try it once more and make a decision whether to cancel or not 🤨🤔 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsColleen O. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color way too dark!I created the profile & provided a current picture. A colorist did not contact me for any further clarification. However, the color provided for my roots only was way too dark. There is an obvious separation between the color applied to my roots and my remaining hair, it does not blend at all. This is horrifying to someone who has only had their hair professionally done & does not know how to remedy this situation. Not very likely to reorder nor refer to anyone. Also, I placed the original order on July 7th; and received an email indicating the label had been created along with the tracking information. I checked a number of times on the status, but the tracker indicated the package had not been received. I contacted eSalon on 7/16 with this information & they processed a replacement order. On 7/17, the original order was provided to USPS; and on 7/18 the replacement order was placed with USPS. On a positive note, the instructions provided were very clear and easy to follow. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like the color or the productWas not satisfied with the color or the product, I found that it didn't last as long as it does when I go to a salon and felt it dried out my hair. Would like to cancel all auto ship. Would like a refund on the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DryingIt was very thick and dried my hair. I didn't expect the demi permanent to be so drying. I didn't like this product texture. Color was ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
SAVE YOUR HAIR - don’t use this!!A truly awful experience. I was sent two colors - brown for my roots and bright, clown red for the rest. The result was horrific and I had to go to a salon to have it fixed. When I called customer care, she casually said “we can’t color roots red, so brown is the closest you’ll get without going to a salon and having it done.” Would’ve been great information for them to share before sending me this product. I had to have a salon fix this, for over $100. I will never ever use this service again, and recommend you don’t either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |