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Custom Color Set
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66,689 Verified Client Reviews |
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Did not work.It didnt work..i dont want any more kits sent to me... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWilma - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorMy first experience was horrible. I order a light brown and my hair turned out an auburn color. I am totally disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My colorMy results were initially satisfactory but after 2 weeks my hair began with an intense reddish tone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Just like the drugstoreColor was no better than a cheap drugstore brand. So. Disappointed. I really wanted this to work 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the color I requestedThe packaging was nice but I wanted a copper blonde and my hair is now brown/auburn. Not at all close to the color I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Very disappointed.The color did not cover my gray. I also expected it to be lighter. You can't even tell that I colored my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair dry and breaking off. I do not want to continue. I have thrown all the prThe product left my hair dry and breaking off. I sent an email canceling. Please stop sending me these products. This is just not right for me. Do not send me any more notices or products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad product and customer service.I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
worst hair colorDid not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was just okI ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |