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Custom Color Set
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66,689 Verified Client Reviews |
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Not for meUnfortunately, this kit was a bit too dark for what I needed. The correspondence with the colorist seemed spot on but the final result missed the mark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dark blonde... Uh try dark brown almost blackSo yeah... This is so not ok.... Bb 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleI used this product thinking it would change my dark brown hair to this nice brown reddish color and it didn’t change my color at all. My hair is still dark brown and no where near the color I ordered!! I refuse to order any more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cancel subscriptionI wish to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen C. - We appreciate you reaching out to us here at eSalon! We are so sorry to hear that you will be leaving us. Our Customer satisfaction is something we take seriously. Please keep an eye out for an email from us shortly. Thanks so much for giving us a try, and we hope to have you back soon. |
looked like bozoa ridiculous red. grays came out orange; rest was like bozo on steroids. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good Color -First time to receive Root and Ends colorThe root color is the color I wanted all of my hair. So the ends color being lighter is still lighter than the roots, but turned out good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Didn’t cover greyGood color, but it didn’t cover grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
wrong colorThis last color that you sent me made my hair very dark! Not a all like the previous kits??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with colorThe kit was easy to use, but the color has not been just right for me. My husband likes it, though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not color I was looking forMy hair turned out a lot darker than I was looking for. More of a brown color than a blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJess- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |