|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Not enough productI have super thick hair and I’m running out of product and having to water down to cover. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsValerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time purchaseOrdered the kit to highlight my hair, mixed colour as directed, left colour on for time specified, used the shampoo and conditioner as provided. The result - I could hardly tell I put colour on it and my hair felt like straw! Won't be using again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCaroline C. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My custom color was perfect the first 2 times they sent it.My custom color was perfect the first 2 times they sent it. This last time, however, the red was really bright-- too bright. Next time, I won't leave it on as long as they say. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverageThe gray coverage did not last long at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color drab, no shine.The color is drab doesn’t shine. It’s still dark even with the color adjustment. I wanted to try all over color for my next order.but these results, I’ve reconsided. I’m decided to cancel my subscription. I’ve given eSalon 2 tries, not happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color caused hair loss and dry hairI was excited to color my hair and cover up my grays. However, now I'm wishing that I had not. The first thing I noticed as I was massaging after the 30-minute wait, was the enormous amount of hair that was falling out. This was way more than usual. Second, my hair is very dry and knotty. I have curly hair so it's usually soft and I can comb easily. I am disappointed and wishing for my old hair back, grays and all. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ShippingThe shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMeghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Instructions not followedI have thick long hair. I wrote that fact on my instructions that I would need more product. I was not given enough product to do my hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Leaving hair very dryFirst time it turned out beautiful, shiny & full, second time not so much, the last time it was dry and frizzy. Followed instructions all three times. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSylvia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I was expectingMy color didn't turn out how I'd like. I followed the detailed instructions, yet my starting color is still visible. I wanted black but in the light and sun, it's more reddish brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |