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Custom Color Set
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66,689 Verified Client Reviews |
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Not pleasedDid not like the color too much and it takes too long to dye. I've been trying to cancel my subscription for about a month and no luck. Please cancel my profile. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not SatisfiedThe color came out like a flat matte black. There was no shine to it at all. For what I paid I was hoping for a better outcome than the cheaper store brands. Thanks Anyways 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product never arrivesIt takes 4-5 weeks to receive an order, if it even ever arrives. The service team is literally no help. My last order never arrived at all and service says they can not even track it. I color my hair every 2-3 weeks which is impossible w/ the delivery issues. Very frustrating. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happy with colordont want to order anymore 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just not for me.My hair pulls red. Knowing this I ordered a dark ash blonde thinking it looked on the cooler side of things. It pulled red. I called and explained. They sent a mask and a color specifically design cool for me. I was instructed to wait 3 weeks and recolor. The second batch, again, pulled red. Called again and was told to make a salon appointment for corrective color because, "all of our colors are warm". The man I spoke to was unenthusiastic about his job and unhelpful. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Roots were TERRIBLE! NO GREY COVERAGE!I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsApril- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover graysLet me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAllysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Great color but didn't last longI loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedI feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color & Tint RinseEsalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate. Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly. So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |