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Custom Color Set
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66,793 Verified Client Reviews |
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Not worth itMessed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTravis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Honest ReviewI had highlights that had grown out, wanted to just get to one color and not have harsh roots. The color turned out great. However, my hair felt dry and damaged once I rinsed everything. I used the contents of the kit as directed. I ended up doing a few moisturizing treatments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DullMy hair color is very dull looking. I keep thinking with each color treatment it will get better, but it does not. I think I may discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happyDid all I was meant to do even sent in photos and was reluctant to colour my hair as I had previously had the ends bleached so contacted stylist and asked again if it would be ok was assured all would be well so now I have purple roots and brown ends 👍🏻 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not like it wasPackaging looked normal however developer was everywhere 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia - We’re so sorry to hear that your developer was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CoverageI did everything as instructed. My grays around my face didn’t fully cover and I feel this permanent application is fading way faster than what I previously purchased from Sally’s. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Can’t review what never arrivesOver half of my orders don’t arrive. I can’t review the product because I haven’t received it. What yo do? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKyla - We’re truly sorry that your order has not yet arrived. We have reached out to you via email to see what we can do about remedying this situation, Keep an eye on your inbox for more details. |
Opinion first time useThis was the first time I used eSalon color. Smell is stronger than other in home coloring. Thought it was strange that you leave color on roots for typical time but only 5 mins for remaining hair. Hair feels good after coloring however after only two weeks post coloring gray is showing through. Color was a good color but wanted to go a little lighter. I don’t find that coverage is better than what you can get in the store for the cost. Based on this I will not continue to purchase 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
it went from 5 to 1 starFirst time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My mistake, I asked for a darker shade but it's too dark and too red., I asked for a darker shade but it's too dark and too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |