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Custom Color Set
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66,689 Verified Client Reviews |
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Horrible!!I ordered a light brown color with gold tones. After application my hair is 3 shades darker with red tones!!! WTH??? I am highly upset!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Missing brushThe applicator brush was missing so it didn't go on as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom but not perfectI do love the amount of color options available and that there are stylists that can make changes. Unfortunately, I have found that I have fading within the first week after dyeing and this dye can dry out my hair more than others. Also, my suggestions to the colorist are not always listened to when changes are made to my color. I have been coloring my hair both in a salon and at home for years and have legitimate insight that I would like taken into account. This concept is definitely a winner and I think with a few improvements it would be 5 stars. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacquelyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color nowhere close to website imageI was really looking forward to this helping even out my hair color and was going for a darker shade of brown than my hair was with some copper. The roots color was supposed to be more medium brown and the ends more of the copper, which the formula showed it was. However, my roots came out lighter with more of the copper tone and my ends came out more ash brown. Overall it was not as dark as I believe it should have been. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated the colorI gave a photo of my hair including my roots and current color, and clearly explained what I was looking for. The "colorist" gave me a color that was EXACTLY what I was trying to correct in my current color. Now it's a disaster and my hair looks horrible. I have no idea what to do now, and hope that they will be able to help me fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was a horrible match.I have tried this product before but this time it failed and I ended up with a nice bright orange colored head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't WorkThe color doesn't last for more than a week on my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not exactly what expectedIt didn't cover as well I expected it to and faded really quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Extremely Drying Will Never Use AgainI loved the color itself however I will never use the product again. My hair became so very dry and so extremely frizzy within days after using the product! I have naturally curly hair and let it dry naturally, no heat. No matter how I tried to condition it, nothing helped. Customer service was very good, they did send me a conditioner but it did not help at all. Unfortunately I did not cancel the order before the second shipment came. They did not refund me for the second set of color which I did have a chance to cancel but I didn't do it in time,... understandable. So I threw it out. I used the product once, three months ago and my hair finally revived for the most part in these last couple of weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t receiveNever received product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |