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Custom Color Set
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66,689 Verified Client Reviews |
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Damaged packageThe package was damaged and the bottle with the color was leaking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Not so greatProduct was ok, didn’t get the same results as in previous uses. It also took over 20 days from ship date for me to get it. I wish there was more shine to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color and shipping times did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
its still not rightThe coverage doesn't last, the next day or two I see gray!! I'm going to try to work with them one more time!!But I'm going to my stylist to straighten it out. what a waste. this is my 3rd or 4th try. so it's not like i'm not trying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not my colourI would like to change my colour but doesn't give you that option 🙂 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe color is too bland. My daughter also tried a completely different color and was just as disappointed. For $10.00 I can get more color from a store bought brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too much redProcess was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not exactly what i was asking forthe color is to dark and i have red highlights not blond 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCollette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray hairThe color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not as expectedI got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too red + too darkI wanted a light brown but got a dark brown with dark red highlights. NG 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |