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Custom Color Set
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66,689 Verified Client Reviews |
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Poor matchMy color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t match color and didn’t cover graySadly I have to give my color a thumbs down. The color didn’t match at all. My hair is so dark it’s almost black. The dark brown that was used as my color looked more of light to medium brown color. My gray roots didn’t absorb the color either. So, currently I have dark hair with roots that are light. I look a bit trashy at the moment lol. Fortunately, for the company, I’m in the minority and most people have no problems. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Help:Hello, I still need more grey coverage, and I still have red tones coming through after a few washes. Can anything be done??? Thank you, Liz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lost orderHello! I need your help with this order. I haven't received it. Please I need the product or my money back at the method that I used to pay it. I can't wait any more time! Please take action about this matter. And don't use the usps for any order as it is a total disaster! Use Fedex or Ups. I hope so hear of you soon with the solution 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My haircolorDid not cover my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanna -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColourQuite strong smelling. But covers well, my only issue is stated I wanted/was trying to go lighter but now my hair is actually darker than at start ? Sent pictures aswell ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela F.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application and so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too much red, needs some more ashMy hair now is coming out much too brassy RED..could you put more 'ash' into it. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tionnes reviewI need to use the color for a while to see if I like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTionne - We’re truly sorry that our color has not yet met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CoverageIt didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No color changeUnfortunately, my initial coloring left my hair the exact same color it already was, even with sending a picture of my current hair color with my order placement. Hoping for better results with my next shipment! :) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |