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Custom Color Set
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66,689 Verified Client Reviews |
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Turned ginger and dried out hairWorst hair dye I've ever purchased. The colour was nothing like I ordered. When I reported this the company was useless and resent the order😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Last 2 colors did not cover greysNot at all satisfied with color. Within 2 days my greys at root were showing & I followed instructions correctly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberlin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour still not rightStill not the colour I thought I was getting. Grey coverage doesn’t last beyond a couple washings, I have very little grey hair and I’m not a frequent hair washer. Plus shipping took over a month. Definitely not worth the money when I can go to the local beauty supply outlet and get the colour I want, with good grey coverage at a fraction of the cost. And get it the same day I order it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo-Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UnhappyI was not happy with the color because it didn't cover the gray very well and also the color was too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Faded and washed out within a week!I am not happy with my purchase. I have long thick hair, so I used two containers and saturated my hair from root to tip. I waited the allotted amount of time and rinsed it out. It looked decent when I blow dried it, covered the few gray hairs around my ear really well. Within a week it had completely faded out to a dull flat color. I am not impressed! I would have gotten better results with a box color from the drugstore. Side note, I know what I'm doing, I grew up in a salon, so it wasn't me, it was the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI did everything just like it said and the top of my head went blue and from about my ears to my neck was macaroni and cheese orange. It was awful!! The next month they said they adjusted my formula and I trusted them. Big mistake!! It happened again only worse than before. I will never spend my money on this again. Sorry esalon. F- 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not enough gray coverageMy formula was recently change to go lighter so the order was only for root application. And the results were not good. The root coverage for gray did not work at all. After just a few days gray is showing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKira - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Fried my endsI was really excited to use this because of been using box color for years with mixed results. I expected this to be a safer better alternative. The instructions were fairly easy to understand and I followed them to a T. That was a week ago. I've noticed since then my hair has been frizzier than normal. Upon closer inspection, my ends are FRIED. Badly. I had a trim not long before and now I'm going to have to go back which is disheartening because I'm trying to grow out my hair and I invest a lot of time and money to make it healthy. I'm not sure I'll continue with this color as I can't keep frying my hair every 8 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not color gray don’t have much just on sides by earDid not cover hray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It's OkayI'm not in love with the color yet, but I don't hate it either. It's just okay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |