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Custom Color Set
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66,689 Verified Client Reviews |
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grey was back in a couple of daysI colored my hair and a couple of days later the root of my hair was grey again at the front of my hairline. I had the color most concentrated in that area too. I want to cancel my subscription. Not worth it!! I wish I could get my money back! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It's nice...It's nice, but not amazing. I liked the little details of the package. It was missing the shampoo and conditioner. Color was, underwhelming 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa M. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color a bit too golden.I ‘m ok with the color but.... not happy, I know you adjusted it to make it softer but I think you have added golden color and I think it needs to be more reddish brown.?. The roots seem to have picked up golden highlights. Can you fix that and add more red auburn shades? 0 of 0 people found this review helpful. Did you? |
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Not as orderedWhen I spoke to the representative by telephone before my last shipment, I stressed very strongly that my previous color was too brown and needed a lot more copper. My hair color is medium copper red. The results after coloring my hair with the last shipment of color was brown with barely a touch of red. Not happy with the hair color at all! You're going to have to improve significantly for me to remain in the program. I do not want a shipment this month. I went to my hairdresser and had my hair colored last week so I could look at myself and feel like I looked nice due to the erroneous color and some fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesn't cover graysThe gray coverage is not great. It doesn't last long and doesn't cover all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very dissatisfied and disappointedI was really excited to receive my color kit. When ordering it I was asked about specifics and I specifically said I did not want a color that would make my hair yellow or brassy looking. . Sadly the color sent did leave my hair brassy and is a Ridiculous, unnatural shade . I was embarrassed to be out in the sunlight and will more than likely have to wear a hat until this mess grows out. Can not recommend your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same colour as last oneHi team. After requesting a light brown and submitting new photos, I was disappointed to see that after dying my roots, it came out the same dark brown as my previous orders. Depending how it washes out, I may have to visit the salon again and pay lots of money to get the lighter root in again :( can you please review the picture sent and let me know if I can provide another one to get the light brown needles? Also, do you know if I even apply It now, would it wash out this dark brown? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColourDidn’t change my colour at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicky R.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |
DisasterI’m so angry right now, the root colour I received is wonderful a lovely copper tone although much darker than the advertised dark blonde copper I was being sent. My mid lengths and ends have turned a dark blonde green- no copper at all. I’m in tears. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI didn't get the desired color I was looking for. It arrived neatly package, I followed all the directions. Not sure I will order it again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |