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Custom Color Set
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66,655 Verified Client Reviews |
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Turned my ash blonde hair RED! Good customer service.Requested ash or cool toned blonde and it made my hair strawberry colored! Called customer support and they sent me a correction kit at no charge, saying that I must process "warm". The new kit just maintained the red tone and didn't help. After two tries, I'm done, Always been an ash or cool toned medium blonde & in my experience they cannot provide a product for that color. Customer service is good. The color set is easy to use & the tools are nice. I would only use eSalon if you are a brunette or warm toned blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dialing in ColorI am still trying to get the color I want without the brassy tones. Esalon has been very kind and helpful, but still working on the color I have had in the past with other salons. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Takes forever to shipI'm still waiting for this product it's been a long time . . . And I'm getting a lot of grey hair lol 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re truly sorry that our color's delivery time has not met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too RedI am wanting a blond color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Mixed UpI find that the color doesn't take on my hair. There are patches of lighter tones on my head In patches 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not quite butEasy instructions to follow. The outcome after using the color was that the roots didn't blend well with the bottom. Bottom color is too light and red for what I was hoping for. But the Greys were covered which was a priority. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not CoveredMost of my grays did not get colored. I followed the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't work for my hairEven though I followed the instructions perfectly, my hair ended up being the exact same colour it was before. My hair also has a frizzy and dry texture now. I'm willing to try the product again, but I was highly disapointed with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My instructions were not followed.My initial color was too brown, I canceled my account and was told I'd receive a free shipment if I wanted to try and explain to my "colorist" what it was I was looking for in contrast to what I received. I'm a redhead with just a touch of brown for a slight auburny copper look. I wanted the rich coppery light auburn. The first shipment was equal parts brown and mahogany with a touch of red. NOPE! I took you up on your free offer and requested a touch of brown, no mahogany, and more coppery red. This time it was mostly brown. Period. I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEve - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Roots and old growth very differentMy old growth had faded. This is very common with hair tones that have red. So when I followed the directions I ended up with roots that had a dark rich color and a head full of brassy, washed out color. I am very disappointed. I needed to pull the color through all of my hair (before showering). The instructions did not tell me to do that this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |