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Color Set
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66,655 Verificado Comentarios de clientes |
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Sent wrong color and turned my hair almost black. Not happy!Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.” 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really poor - far darker than usualI am not at all happy with this. It’s come out far darker than previous orders for the same colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katie! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further. |
Medium brown is not for meI adjusted my color thinking a medium brown would be the color best suited for me; however, I was wrong. I do not like this color as it is too dark for me. I will likely adjust my color preference for February. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no cover grey againhi after 2 washing all all the grey hairs are visible 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marta! We are so sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you. |
Not what I wantedThe color was wrong, and my hair felt stripped and dry, now flat. I felt I was very specific, but it didn’t work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A warm chocolate mousse volcano...I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter. The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse. Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown. ***Edit*** A replacement has been sent, a demi-permanent, rather than permanent. For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair. https://www.sitejabber.com/reviews/esalon.com The red is STILL there, but now it's a darker red. Thanks for creating more of a disaster. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Farbe gefällt mir nichtIch habe immer einen Rotstich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia I. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
WTH!!!The color I received came out a pinkish red. The ugliest color I've ever seen. Cancel any future orders. My hair is an auburn, not the crap I received. I've NEVER been so embarrassed. Now I have to spend money at a hair dresser praying it can be fixed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorationTrès bon produit mais ma couleur ne correspondait pas. J aurais aimé plus clair et j ai obtenu du très foncée. Un peu déçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne marie G. - Merci pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. À très vite ! |
HorribleThis was too dark, did not cover grey, and dried my hair out more than any other color I have ever used before. You couldn’t even tell that it had been colored. Just made it look very dry and unhealthy. No difference in color. I want to know how to cancel this because you keep trying to take from my account and I am not approving it, but do not have the option to cancel. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |