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Custom Color Set
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66,655 Verified Client Reviews |
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Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom Color SetI’m very disappointed how my roots turned out. I’m not sure how can I fix my orange roots at this point. I went with eSalon by trying to save some money but I’m not impressed with the results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarinela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It wasn’t what I wantedI hate my hair now I wish I had never dyed it. It turned out nothing like the picture I selected. I wanted ginger hair but now it’s just dark brown and that’s the last hair colour I’d want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Great idea in theory...I compliment the company on their idea. However, trying to match my color on line just did not work. I am a red head by bottle and my colorist sent me a bottle of light brown with red highlights that did not cover my grey wisps. So, disappointed and depressed, I don't even want to look in the mirror. The products were good quality, my hair is soft, little to no bad smell. For $29.99 you would think they could throw in a small plastic trash bag? I am going back to my OTC color and save $10. At least I know the red will be there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Lack of colori adjusted my color to a darker color but it was lighter than the one before. I am very disappointed i also still have greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFonda- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not the colour I wantedMy colour was too dark 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsADEELA Q. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. |
The Colorist Ignored EverythingBeware that eSalon does not appear to read the requests of its clients, which is sad because I used this company 5 years or so ago and had a good experience. For example -- and I use this because it's a great example that it was not my fault -- my hair had no dye in it. I explained that. What did I get? A root kit and an ends kit. But there were no roots! Why would I need two different sets of dye when all of my hair was "virgin" hair??? One color should have been created. That's just an example of just how much eSalon did not care what I said. The color was horrid and nothing like I wanted, which was basically just the color I had. I just wanted to cover up the whites that were popping up. When I called just now to explain the situation, the customer service representative said, "I cannot work with you if you are going to be negative about the colorist." They get one more shot, and then I'm done. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarilee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
YikesDidn’t listen to my request at all. I asked for this to be lighter and less orange and it made my hair look like a brown carrot. Horrible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKendra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |