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Custom Color Set
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66,689 Verified Client Reviews |
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Didn’t cover greysI Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't cover greysIt doesn't cover greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At the age of 70 I have decided to go with my natural salt and pepper hair thankSee above 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- Thank you so much for your time with us! |
Hated everything my hair was dry and lifeless Madison Reed was far betterHorrible product left my hair dry and lifeless , a horrendous ammonia smell Madison Reed is a more reliable product and more pleasant to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's okayI think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setFor how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You color is the worstDoesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too many warm tonesThe hair color has alot of red undertones. It leaves your hair looking red after fading. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CanceledI have canceled my subscription. Too much $. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meI ordered the coloring in August, but I did not do it until a few weeks later (9/12/20) and it came out with two colors. I had lighter color on top and on the bottom was darker. I had a make an appointment to get my hair done on 9/19/20. I am sure this work for other ladies, but it was horrible on my hair. I had to wear a hat or a headband to cover. I will not be using this product again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |