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Custom Color Set
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66,689 Verified Client Reviews |
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Not consistentCame out really dark this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible colorMy roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Do not like the updatesSince the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OrangeIt starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Not what I wantedNot sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm. Not pleased. Glad I ordered a one time shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color not rightI was not happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst ever!! Don’t waste your money $$Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that. If Coronavirus wasn’t around. I would sue them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just not the colour I asked forI have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still too brassyStill not happy with the darkness and the brassy tones coming through on the base color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
its okayit gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAreen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |