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Custom Color Set
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66,689 Verified Client Reviews |
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Too DarkI wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
To much moneytold the price is going to change... I want to cancel everything 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated itNot happy at all color didn't stay and its too much brownish n orangish 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left a lot of grayI was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ordering New ColorThe color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ExhaustedThis was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked itI loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Definitely didn’t darkenI’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Still gray needs more coverageNeed more gray coverage 0 of 0 people found this review helpful. Did you? |
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Not consistentCame out really dark this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |