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Custom Color Set
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66,637 Verified Client Reviews |
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Colour does not workTwo separate boxes were sent to me. The colour did not work on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not using last boxI have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications. Please Do NOT send any more color products., Please. Joyce Buseman 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Still rusty orange colorAfter one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover greysI Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn't cover greysIt doesn't cover greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At the age of 70 I have decided to go with my natural salt and pepper hair thankSee above 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- Thank you so much for your time with us! |
Hated everything my hair was dry and lifeless Madison Reed was far betterHorrible product left my hair dry and lifeless , a horrendous ammonia smell Madison Reed is a more reliable product and more pleasant to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It's okayI think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color setFor how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You color is the worstDoesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |