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Custom Color Set
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66,689 Verified Client Reviews |
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Problens with MixturesColor was great. Had an awful time with air in the bottles of the two color mixtures. The cream solutions both had air bubbles in them. This caused mixing issues. Had to keep burping the application bottle to mix the solutions and to apply. Cause a major mess in my bathroom. Never had this happen before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not able to achieve the color and highlights I prefer!The one color which is way too dark does not work for me. I am going back to my salon to achieve the color and highlights I prefer. Your product does not work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dark brown or black?I usually if not ALWAYS have an AMAZING experience and I will continue to recommend people to Esalon.... BUT I did ask to go back to dark brown. I know this, my hair is black. It is not dark brown. Like it look almost jet black! I have to leave it in because my next alternative is to go get it professionally stripped out. My hair would be so fried if I did that. So I'll leave it but I'm so disappointed! If I wanted black hair I would have asked for black. I didn't though because I'm already pretty fair skinned, but black hair makes me look sickly pale! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GraysThe color was too light on crown area of head and did not cover my grays at all. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsA.D. - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not Good!!complete disaster!! Trying to cancel the account with no success! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day and We have reached out to you via email to see what we can do about remedying this situation. |
Color washed out right awayThe color burned my scalp and was extremely uncomfortable. My grey roots showed within days and though I use professional shampoo and conditioner the permanent color washed out in days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Way too dark.The color is way darker than the one I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
4 different colorsi now have 4 different hues of reddish brown. Unfortunately, this does not work for me. Good concept though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My last orderI applied it on 9/16 and gray hair appear on first week of October. I ordered again because I read the color will last for about 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did I even color my hair?I left my color on for 40+ mins and when I washed it off all of my grays were still there laughing at me. Will not be using these products again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |