|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
My hair is an orange colourMy roots are an orange colour not blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process. |
OrdersNot satisfied with recent or past orders 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not change color of my rootsI Was very disappointed after 6 months of not coloring my hair. My roots did not change color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No saturationI'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shady companyGot a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too DarkI wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
To much moneytold the price is going to change... I want to cancel everything 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hated itNot happy at all color didn't stay and its too much brownish n orangish 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSaman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left a lot of grayI was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Ordering New ColorThe color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |