|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Not enough copperColor turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to useInstructions were very difficult to follow, color was not what I expected 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCrystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My roots are 2-3 shades darker red than my ends.My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not happyI have asked that my color be changed, I’ve sent photos of my hair the color I want and you keep sending me a darker color. My hair color is red NOT burgundy and MORE brownish color at that. Please Please Please get my color correct or you’re loosing this customer. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to use, but grays popped out about 3 weeks later.The kit was easy to use, color was rich and glossy. My only issue is my grays are very visible again within 2-3 weeks. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSheena - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blond turns hair redI’ve worked with the specialist to get a medium blond. I continue to have reddish hair for the first three weeks. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color too redColor came out with Rosie highlights not blonde. Its too red. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfiedHi I am sorry but, I loved you product the way it made my hair feel was great but there wasn’t enough to cover my head so I ended up patchy and it didn’t change my hair color at all, you couldn’t tell I colored it. And I wanted more brown than red and it was a brighter red than I wanted so I had to go by store dye because I was going to a party and all you could see was grey. It just wasn’t the color for me I ended up spending more money I didn’t have. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too redI liked the overall coverage and the degree of darkness but it was way too much of a red tint for me. I would prefer that it be more my natural dark brown than red. I had been pretty bleached out from the sun over the summer so I understand not going too dark too fast, but I feel that the more natural lighter tones to my hair are dark caramels and chocolate tones, not the red auburn. I uploaded a photo of what it looks like now with the dye that I just put in from this order 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfied at allMy hair feels super dry and damaged. Did not cover my grays. After 3 washes it looks like I didn’t dye my hair at all. I might as well buy revlon and the product is more expensive than. originally thought. I want to cancel my order. I would not recommend this product at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |