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Custom Color Set
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66,637 Verified Client Reviews |
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Color too darkI have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
2 weeks later and my greys are visibleOriginally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did't work for meI was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDrashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Could be betterThis was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No thanksWanting to try this during Covid I was sorely disappointed. I asked to speak with a colorist before ordering and was told I had to place an order first. Ok. After placing my order with the exact color levels my stylist uses with the exact ratio and submitting a photo I reached out to a colorist. I was assured there would be no problem. I was notified of my color formulation and the ratio was off with too much brown. I called again. I have red hair and they were sending me 75% brown and 25% red. The colorist I spoke with exclaimed, "oh, you want it more red". Did anyone look at my pic or read my requests? I tried the color anyway as I was desperate. Thank God I only colored a small test piece. Mud brown with no gray coverage. My hair would have been ruined with no way to get to my salon and have color correction, let alone the damage done to my hair. I made another call. Instead of refunding my money they offered a credit for more hair color. Thanks, but no thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray rootsI applied the color as per instructions. It looked good I was so happy to color my gray roots .... but after just two washings the color washed out !!! My roots were a color I couldn’t tell you what it was . This was the second time this happened. The first time I sent a message with my concern stating the roots aren’t holding the color and they changed my formula. But it happened again . Not going to purchase e-salon in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedUsually have my hair done by a stylist, but because of Covid, haven’t been to get hair done. The first time, I did my hair, I used a different brand, and it turned out ok, except missed a few areas. This time tried e-salon....I did not like the smell of this dye. It has been a long time since my hair dye has had such a bad smell. I would never use this product again because of that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPixie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
YikesThanks for turning me from Blonde to RED! I have emails countless times asking for my subscription to stop and I still keep receiving this. This is completely destroyed my hair I would really appreciate it if you could stop sending me color that just has now permanently messed my hair up, negatively affected my self image and cost me money I don’t want to spend to look like this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It's okThe smell is a bit strong. Could use a little more brown and a touch of red? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Grey coverage very poorThe initial order I had covered greys very well. I don't know why this batch was so bad. I personally didn't think 15 minutes of processing was long enough, but followed the directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |