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Custom Color Set
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66,637 Verified Client Reviews |
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Not Good!!complete disaster!! Trying to cancel the account with no success! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day and We have reached out to you via email to see what we can do about remedying this situation. |
Color washed out right awayThe color burned my scalp and was extremely uncomfortable. My grey roots showed within days and though I use professional shampoo and conditioner the permanent color washed out in days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Way too dark.The color is way darker than the one I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
4 different colorsi now have 4 different hues of reddish brown. Unfortunately, this does not work for me. Good concept though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My last orderI applied it on 9/16 and gray hair appear on first week of October. I ordered again because I read the color will last for about 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did I even color my hair?I left my color on for 40+ mins and when I washed it off all of my grays were still there laughing at me. Will not be using these products again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't really like the lighter colorWent a little lighter and it didn't seem to cover the grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn't seem to last long.Seems like after first wash color fades and hair is dryer. I plan on canceling this month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Strong smellI asked for light golden brown and still get brown It’s smells strong 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too orangeI was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |