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Custom Color Set
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66,689 Verified Client Reviews |
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your company send me black hair coloringI have order mahogany red ,and that was not the hair color and no highlight, iam very disapointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not liking the colorNot liking the color outcome. Looks blah and not covering the grays well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I had wantedI wanted a blond. The color turned out a very dark blond almost a light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No ChangeMy hair color did not change. I followed the instructions and my hair color is still black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like colorThe color came out an odd shade of dark blond. More like dirty dishwater blond. I have a lot of white hair especially around my face.It didn;t cover the white very well' 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not much different from drugstore box dyePros: Delivered to my door quickly Plenty of product Easy to follow directions Cons: I HATE the color!! I did my best to select the proper color. I made sure to include in my email with the colorist that I didn’t want ANY red tones in my hair but unfortunately that’s exactly what happened. My hair looks terrible. I’m so disappointed with the color. This is the same result I get when buying $6.00 box dye. I was hopeful that by taking the quiz I would have better luck selecting a brown color with NO red tones. No such luck... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Not covering the grey roots very wellThis is the 2nd month where my grey coverage has not been good enough. I thought I may have made a mistake the 1st time, but this time I made sure my roots around my face had color - double checked. I still have spots of grey patches. When it is around your face, it is not ok. It is so noticeable! I love the color, but not so much that I want to live with grey spots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Im not at all satisfiedI'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription. Thank You Belkys Nardo 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBelkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just not for meThe formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't last or cover greysI wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |