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Custom Color Set
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66,637 Verified Client Reviews |
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Just not for meThe formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn't last or cover greysI wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Most recent color treatment was flawedMost recent color treatment was flawed. I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry. The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too much hair, not enough productI guess I should have thought about how much product I would need. I have a lot of hair, and to just do the roots, this was about 1/4 of the product my stylist uses. I also wanted to go darker, so I'm not sure why I would want to just do my roots, even with highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will been in contact with you via email and will be happy to assist in this process. |
The color was light on roots dark on endsI need my free color to color the roots so sent me blue black or tone it down a little but not this much I still see my gray through the light color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedHad real high hopes since it has worked fabulously for my little sister but not for me. Color was way too dark, dried out my hair and did not cover my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDyana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not sure what's in that bottle... but it sure wasn't hair color!I've been an ESalon client for about 5 years. I just applied the new color and I'm not sure what was in this bottle, but it sure wasn't hair color! Ironically, this time I even heavily gobbed it on around my hairline and temples where I'm most grey and even doing that, I still have just as much grey as I started. Even worse, you would think that since I gobbed it on, that there would be some staining on my skin, nope. Nothing. All around, my hair is exactly the same color as it was when I started... same shade of brown, same grey. I'm VERY disappointed and canceling my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonja- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleColor didn’t take at all!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYahaira- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Need to make a twick to color next timeIt made my hair jet black was suppose to be a medium brown with blonde hi-lites 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
New FormulaI am disappointed in the new creamier formula. First, I didn't know the tip of the applicator bottle was a screw off cap. So I was trying to cut the tip like the old bottles. Next, it's harder to squeeze out of the bottle, it seems too thick. Finally, it smells bad. The older formula had a much nicer smell. Very disappointed. JM 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |