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Custom Color Set
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66,637 Verified Client Reviews |
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It faded at the root part after 2 washesThis is the second time I’m having the same issue. I loved the first one, but the last 2 times it faded so fast... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey coverage and lastingI was really hoping to get better better quality from this service after reading a lot of positive reviews. I also didn’t write this until after the third time dyeing my hair. I have about 20% grey. Just some at the roots. I also have pretty dark hair. So I needed something that could cover my hair but also look natural on darker hair. I didn’t find that here. The coverage didn’t last, neither did the color. There wasn’t any shine after the second time I washed it. A lot of the reviews say how nice it feels after dyeing your hair, and it does! But as soon as you wash it that feeling fades fast. No, I did not order the semi permanent. This was the permanent dye. Just not happy and definitely canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnMarie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MUCH darker than sample photos, no grey coverageColor sent to me was called dark blonde. Hair is dark brown (slightly lighter than black items if I lay my hair across to compare). I wanted to go closer to my medium brown natural color, but I was surprised by a “blonde” being so close to black. Would make it almost impossible to select a different color to try when the actual results are so extremely different from color shown online. Also provided almost no grey coverage, which is the main reason for coloring my hair. Disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong odorWhen I rinsed my hair with the remaining color the odor was so strong that my eyes and nose burned. Color was fine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TOO TOO TOO DARK..IT CHANGED MY ACTUAL COLOR...IT CAME OUT BLACKIT CAME OUT TOO DARK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanilsa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red when I specifically asked for it to not be red!I asked for color that was NOT red. I ended up with red roots. Ugh! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not happy with productThis is the second time that I use this product and I am not happy. The color is not what I expected it was much darker then what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReyna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
so dark. I will not be buying this againThis did not come out as light brown but almost black with a red tint, my least favorite color is not on my head. It does not look natural, my hair looks bad and I am going to have to go get it professionally fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Caused hair to fall from root; 50% hairlossI gave this product 2 stars because the color has been on point each time and the stylists are very responsive. But coloring it every 5 weeks has caused me to lose half of my hair thickness. Before COVID I had really thick healthy hair, now it’s falling out in large clumps after I dye it and continues to fall out for several weeks following. I am 25, with dark brown hair and have white hair showing around my part, and face. I’m at a loss ... I want to conceal my whites but the significant hair-loss has scared me. This is my last dye for 6 months ... converting to brown powder root spray .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color did not match the paper version formula at all.I keep trying but this time based on the color wheel formulation I thought we had found the one. Nope. Roots at dark brown were lighter than that then I did get fee inches of dark brown blending to a orange color. It was suppose to be copper but the dark brown did not look like it was a natural fade to the ends color. This just isn't working so far. Sorry to say if you want a plain color all thru hair then you're in luck. But if looking for that multi dimensional shiny hair. Good luck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |