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Custom Color Set
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66,772 Verified Client Reviews |
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Greys not coveredI am extremely dissatisfied with this purchase, as the hair color didn’t cover my grey hair. I had to use a brass root cover from the first week! I followed the instructions carefully and I really don’t think that something went wrong at my end. I like the color a lot but the grey coverage it’s just not working! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice color but not covering my grays permanently.Color is okay, would prefer less reddish tones and is good coverage the fist few washings. After two weeks my grays show through on my root touch up areas. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Still Brassy, red and too darkI have ordered dark blonde 3 times, Each time I requested color adjustments. No Luck! The color has been too dark and too brassy. I have given up on trying to get this color right. I am looking forward to going back to my stylist to get the color I want. While I am living in Covid times I will just live with a color I'm not really happy with because I don't want to start over with another company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedDidn’t do anything different as from other products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Cancel!Worst thing ever for my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
TerribleMy hair color came out a horrible dark black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happy with my colorNot happy with my color at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color too darkThe color was a little too dark. Not quite what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair colorHello I have a lot of hair and I don’t have enough dye to get the job done as well as I would like to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We never like to hear that our customers are unhappy with their order, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can help! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
2 starsI dyed my hair twice the first time I choose demi-permanent and it was fun but temporary, as said in the description. I dyed my hair again in the same color in permanent and it faded quicker than the demi-permanent. I have dark blonde hair and went a strawberry blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |