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Custom Color Set
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66,637 Verified Client Reviews |
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Not correcting the copperI have followed my directions, and left feedback and use the toning green rinse but nothing is correcting the copper. Why can't I just get a flat ash color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErinn- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Would give zero stars if possibleI ordered 1x color but company put me on auto ship plan and refuses to change it—and continues to Bill me—despite numerous requests to get them to stop. Suggest never giving this company your credit card. Product has also gone up significantly in price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageThis did not cover my grays and within a week it looked like it all washed out completely At the root. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Mediocre at bestColor doesn’t last 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not A Fan!!I thought custom color at home would be GREAT!! BUT it was NOT!!! The color I received was even darker than my original and I was not amused. They did scramble and try to make things right but when it comes to color it has to be right the first timeI canceled my monthly orders but came to find out it had not canceled and I was sent another custom color that I do not want. UGH. Don't do it, I'd my suggestion. Disgruntled customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Not goodNot good it made my roots another lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
ColorI have not been happy with my color..I was looking for a soft beige color and have received a bright blond. I would like to cancel my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Trying to love this productI'm trying to love this product but I'm just not there yet. I haven't gotten the color exactly right. This product smells awful, it almost smells like something's burning. I know it's the chemicals but it's hard to use this product because of it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Greys an issueThe Color is good, although my roots which are grey did not cover well. Thank you Marida 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorWrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback. |