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Custom Color Set
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66,655 Verified Client Reviews |
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Was supposed to Ashy...not orange!My hair is ORANGE. It is awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is too darkI normally take a 7.40 color but my first order turned out too dark for me :-(. How can I adjust if I usually use a 7.40? Aren't these color numbers universal no matter what brand you use? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikki V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color DifferenceFor some reason the result I achieved from the second order was different from the first order although I had not requested any changes to the formula. I loved the first order color but did not like the second order. The second order did not even cover the gray as well as the first order. I don't know what happened - maybe my hair is going through some hormonal issue. But, I want to say again that I loved the lush dark brown result I received from the first order. The second result was more reddish. I'm holding off on coloring for a while - gonna let the gray just grow in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't grab...I followed all instructions carefully. The color was applied evenly and thoroughly. However, my white hairs really didn't pick up the color like I would have expected. Have had better results with box dye. I might be willing to give it another try leaving it on roots longer than recommended. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Completely wrong product from what I requestedI have requested a coloring product in the bleaching section of the initial consultation. I have asked to go from very dark blonde to a very pale beige Scandinavian blonde. I specifically said I don not want any color with red and yellow tones to it. Before sending out the product I’ve received an email that different product was being sent to me that will suit me better. Once the product was received I’ve noticed that no bleach or lightening agent was included and that the developer was only 15 %. Even 20 % developer never worked in the past. This was on Friday midday I’ve colored my hair to a horrible orange result. I was justifiably upset and have been trying to contact the company continuously since. As I write this it’s Monday evening and nobody has bothered to contact me as of yet. I am upset and disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniel- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing...So I colored my hair, followed the instructions to the letter. It looked exactly the same. The only difference was it felt a bit more dry. Now a week later and I have half an inch of gray showing so what little bit may have stuck washed out in one wash. I only wash weekly and with color safe products. The tinted shampoo did more in three minutes than the entire color process and added a slight red tint. Not worth the process, time or money unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover my graysI loved the packaging and all the supplies it came with so I had high hopes. I have grays that are silver and shiny so hard to cover. This color did not fully cover the grays and I did follow the instructions fully. It did however blend them in nicely at least. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Won’t cover my graysI’ve tried a couple different shades with this company and have had zero luck covering grays. The colors are great they just won’t color the gray. I don’t believe this company is going to work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Two different colours on my hairI bought esalon as I was very impressed with the amount of research they done but when I'd finished colouring my hair and blow dried it my roots were 5 shades lighter than the rest of my hair , my hair looks stupid , I have to tie it up in a bun so no one sees the colour of my roots , major disappointment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Update: Nov 2020- still dissatisfiedUpdate, Nov 2020 - I am still dissatisfied after multiple color corrections... too dark, too red, too brassy and now I’m too tired to keep trying. Customer service has been responsive but this isn’t great if you don’t want brassy orange tone hues. Aug 2020 I remain disappointed in the color provided because after multiple attempts to request red removal it still isn’t right. I gave this two stars because it’s an easy process and the color does saturate well. The color, which is most important, is not where I need it to be. 0 of 0 people found this review helpful. Did you? |