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Custom Color Set
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66,689 Verified Client Reviews |
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Not right shadeThis time the color was lighter and I requested a more burgundy shade but it was just browner than last time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not quite rightThis color never took. The color smelled differently and was watery. I’m thinking either they changed a product or I got a bad batch. I was never offered another bottle even after chatting with a customer service agent. Pricing is crazy for color that is no better than the local drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray rootsDidn't cover my gray hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color is nice but OMG the smell made me sickI did like the color but I have never smelled a more potent hair dye smell. It made my eye water the entire time, making it difficult to apply my color. At one point my nose was burning as well. I ended up with a bad headache after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachael- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were unhappy with the fragrance of our color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
reddish/orange tint,I am very disappointed. my color has a reddish orange tint to it. I was hoping that ordering through here would get me a product that didn't do that to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI request light brown. LIGHT! This is the darkest my hair has ever been. Ever! I am beyond disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad bad badAsked for lighter with more red tones. Ended up with the total opposite. I have black hair. Very little red tones and black. My hair grows at a pretty fast rate, roots within a eeek. Never did I want dark, let alone black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did NOT cover gray at all.I followed all the instructions. It did not cover my gray at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandis- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI asked for a silver to ash color, to start my hair was dirty blonde and now it’s a light brown/ red after using the color that was supposed to be silver. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTyra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I loved the color, but the roots didn't seem to takeI love the color, but the roots didn't seem to take. Do I need to leave it on longer, or do I need a change in formula? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |