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Custom Color Set
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66,637 Verified Client Reviews |
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Color too red.I wanted a darker blonde not a brassy red. Very unhappy. Susan Jamieson. [email protected] 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
2 different colours?Finally got round to doing my colour - not quite what I was expecting and not what I ordered (medium blonde.) The roots are now strawberry blonde and the ends are blue/green. I wanted to go slightly lighter than my natural dark blonde, which was shiny and healthy looking. I've now got dull khaki ends and dull strawberry roots. It looks awful and as I don't wish to make my hair any drier, I've go to wait until it fades. Luckily my hair is long so I can put it up and hide the really nasty bits. Customer service haven't even bothered to reply to my 2 emails after a week. Won't ever buy again. Certainly won't recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Personalized but didn't work for my gray hairI do like the color, but it didn't do great coverage for my gray hairs 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Grays are backGrays are back too soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was disappointed in outcome...Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorI was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
DissatisfiedThe color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colorsI wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color washed outMy hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Root ColorMy roots came out dark brown even though color said light blonde ash. Please stop orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |