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Custom Color Set
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66,637 Verified Client Reviews |
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Not as I hoped.The color did not turned out like I hoped. When it started fading away, which happened really quickly, my hair looked brassy and very dry. I decided to give it another chance and I asked to adjust my color to be less brassy and more ashy but the second one is now copper and not at all I requested. I will not order again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZulfia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Im still going red/ orangeCant understand why ! Doesnt matter now ..I cant afford it anymore . But thankyou for trying. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClarabelle B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was nothing like what I had asked forColor was completely different then what I had asked for. It came out the exact same color I already have and with no gray coverage even after following all the instructions. At least with box colors and Madison Reed I know the end result will at least resemble the color on the package. Not willing to damage my hair while eSalon finds the right color for me with trial and error. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sadly no colorEasy process, but seems that only the roots got slightly a different color. I’m going from my dark natural brown to a light brown and my hair looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my grayI have left the dye on my hair the length of time instructed in the directions included in my box and it still does not cover my grays. The only reason I keep using it is because this product does not damage my hair like the drug store or Sally’s hair dye. That’s why I stick with it. The other hair dyes I have tried do not cover gray on me either so I might as well use a product that will not add damage to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I don’t like the color!You can’t really see the difference of the color. I’m not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not AgainAfter 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Stopping orderI canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Did nothing except to dry out my hairI really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-( The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not thrilledI ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |