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Custom Color Set
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66,637 Verified Client Reviews |
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Coverage and colorsThe first order I had ordered was great. I decided to go a little lighter not much. The color I received on my second order did not go well. The color was not lighter and it did not cover my grey hair which it did on my first order. Will not do that again. I will go somewhere else . It's a shame .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair coloring set.Product does not hold the color at all. I have been using this product for many years and I would have to say it is more like a rinse than a hair dye. The color pulls off the roots immediately. My gray never stays covered. 0 of 0 people found this review helpful. Did you? |
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DisapointingHad double sets before and usually really good but this was a single set that i followed exactly but hardly any change to my roots and more golden light brown than ash blond. Needed doing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat1 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. |
ZERO gray coverageI will no use this product again. It didn’t color my roots almost at all. So i had very dark ends and very light roots, brown and gray. I was super excited about this service and came out very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
fades really quicklyFaded super quick 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the idea but not what I expectedI really loved the idea of a customized color and the instructions and box everything came in was so cute. I loved the set up and was very hopeful. However, I purposely ordered an ash color because I know my gold undertones usually come through but I feel like the top of my hair is actually lighter than it was originally and the bottoms are a reddish tone (which isn't the issue). I just wish it was more uniform and closer to the shade I chose. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not happy with results, have to go to professional to fixafter using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Zero StarsHORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color washed out.Color washed out on the second shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color was not what I asked forI sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |