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Custom Color Set
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66,655 Verified Client Reviews |
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I'd rather go to the salon!I ordered a dark copper color to cover my grey, my highlights and be somewhat of a decent match to same level of darkness as my natural hair color. My order was changed because the personal colorist thought it would be too dark for me. They sent me the light copper which, unfortunately, did not cover my highlights and is far more brown than my natural color. The smell was absolutely noxious, very nearly made me pass out and irritated my eyes and sinuses. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMillie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
prefer natural dyedidn't realize it was a subscription....canceled 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No gray coverageWasted an hour and a half of my day.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My haircolorLast shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Washed out very quickThe colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
New colorWas expecting more redish color. Brown mahogany. Sounded reddish brown to me. Absolutely no red to my color and although it did cover my grey in my main area... it didnt cover the grey on my temples. Very disappointed:( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked color but didn’t cover silversI must have stubborn silver hair because they didn’t take color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedThe color I received the last 3 times, despite my requests to adjust to a more blonde instead of red, was awful. I am canceling due to being dissatisfied with the results. Good luck to all who take a chance and hope to get your desired color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Orange Streaky Hair !!I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too?? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hot rootsNot sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |