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Custom Color Set
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66,713 Verified Client Reviews |
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Service is great, came right away, it’s just won’t work in my hair.Won’t work in my hair. I don’t like another one please don’t do auto sending for my next. Please!!!! I don’t like it. Thank you for understanding. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRadylen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Got me started on quality hair dyes at homeThis was the company that introduced me to home hair dyes and for this I'm a forever fan. However, the reason for three stars is my color never turns out how I intend and they could improve customer services, I never feel like I know what's going on when I send in a request. It's just not as personalized as I want, but overall I recommend everyone try this at least once to tailor your DIY haircare at home! Thank you ESalon. Grateful for this idea made into action. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
The worstColor was brassy and ugly. Hated it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dark Blonde- First OrderMy order shipped quickly and was easy to apply. I received the color that I ordered; however, the result was too dark. I ordered the dark blonde, but my results look more like the dark blonde ash. My hair no longer matches my complexion, and I like to look as natural as possible. I realize there exists an element of trial and error to coloring your own hair. However, before ordering, I did upload a photo with notes, hoping to get some guidance. If I were to reorder a different shade, I would want to consult with someone first. Though, I'm not sure how safe it would be to recolor the entirety of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t cover greysI have tried this 2ce in a row now and it doesn’t cover my greys ... very very disappointed . the color was great.. and I only have a few greys to cover... and it didn’t . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
after three days it all fell apartI had died my hair three days ago and I had just gone to a party so I had to take a shower and I take a shower using color protecting shampoo and right before I am about to get in bed I take out my towel revealing a lot of red dye had come off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloriana- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Horrible change in the productHi—please cancel my subscription. You changed the product and split it into separate steps for roots and ends, which (1) turned a chore I hate into a chore I loathe, (2) now generates double the wasteful plastic bottles, and (3) ruined a great product and made it one that doesn’t work at all...if possible, I think I had more grays after the process. Cancel me, please. So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. |
Color bottle only had about half a teaspoon of color in it.What a disappointment, I open my package today to have color for the hair salon and that's all the color I had. That's why the low rating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair colorI bought the suggested color which is a dark auburn based on what used to be my natural color. I enjoyed the packaging and personalized instruction but the color was off. It was a bit to magenta for my liking. I wish that I could just pick what I wanted and not given a range of what you thought I wanted. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Personalized productI like the packaging, it has my name on it. I immediately did the skin testing unfortunately bumps were formed in the testing area so i cannot color as advised in the kit. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re truly sorry to hear that you experienced an reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |