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Custom Color Set
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66,713 Verified Client Reviews |
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Hate the colorI hate this color so much. I can’t even describe why, but it is horrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Ehhhh noI asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
good overall but not so good on grey around face.I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not like the color at allSo I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray CoverageThe color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor gray coverageVery poor gray coverage and ends do NOT match roots at all. Not impressed at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
2nd timeWell the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsWensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorI didn't like it didn't turn out like the picture. Thank u Kristina Humphreys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Medium brown copperCoverage was great just a little too much red for me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Very brassyAfter 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy... Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR! I will not be trusting esalon with my blonde colors again... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |