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Custom Color Set
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66,713 Verified Client Reviews |
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Color faded quickI have gray on my roots and I followed the direction. It turn out great when I was done didnt see no gray hair but after 2 days it starting to shows up, its like the colors is fading in so quick. So I'm just gonna stick on store color cost 6 dollars than 22 dollars and doesn't last long. So thank you anyway didnt work for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMyra - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
poor job of covering graydoesn't do a good job of covering grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSunika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great hair color, problems with shippingI really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them. I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayReally disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what expectedThe color is pretty but its too dark. Waiting on a reply now to see how this will be handled. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Order never arrivedI was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
shadeI thought the color would have been blonder than it is, its pretty just not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover my greyIt did not do a very good job of coloring my grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color issueAfter 3 tries, the color still isn't quite right...but not for lack of esalon trying. I appreciate their efforts, but hasn't worked yet for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedThe color isn’t as I expected it is just slightly darker then what I had before and not at all violet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |