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Custom Color Set
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66,713 Verified Client Reviews |
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poor coverageAt first I thought it looked pretty ok but within a few washings the color faded, gray around my face was obvious and dark roots. I'm going to salon Tuesday for a color treatment so I don't want to continue this program. Please cancel my upcoming (in March) order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No grey coverageWas so excited to try this product based on friends' recommendations and reviews. I've not colored my hair in nearly a year. (I'm sure I'm not the only one...) Sadly this didn't give me any coverage for the grey at my hairline at all. Colored the few greys that I have scattered but not the ones in front that most desperately need coverage. Followed instructions with sectioning/bowl/brush and even added extra color using gloved fingertips before processing. Great shine and smooth texture but I need color coverage, not deep conditioning. I will not be reordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Really UnhappySafe to say I'm really Disappointed although Coverage is Good, its Definitely Not Left me with a colour i desired at all .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned into red :(Before coloring the hair, my natural color was light brown. I had a couple of light blond highlights. The idea was to color my hair to dark blond, or light brown and I was clear I don’t like red (brassy tones). And that’s exactly how it turned out. Brown/red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMilica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is RED almost ORANGE and I was going for dark blonde!!!!when I filled out the hair color choice I specified I did not want anything at all red. I finally got my courage up to try the product and now my hair red, almost orange, nothing close to the dark blonde I had requested. I look like a freggin' clown! I haven't contacted the company to find out how to fix this, I hope they can make this right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKara - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Didn't cover my greysHorrible experience 😪 So glad my stylist applied it and was back in the salon so she could fix it although there was no time to cut my hair and had to drive home and wash the secound applied color out myself. Was so disappointed it was my first trip to the salon in a yr due to covid and was a birthday gift. I felt so bad taking up so much of her time I still paid for making her clients wait. I was going to apply it myself as I have done many times. But glad I the salon opened and my stylist called me because she does my hair every year for my birthday. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color ?Its been 1 month and my hair is fading and my greys are showing . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not right for me.Not saying that it was all ESalon's error but the hair dye I thought I was getting was a lot lighter than my own color and a lot of ash in the blend. My hair came out darker and not a lot of ash tones in my hair. Not sure if I will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gone wrongWas to be light blond turned out brown. Will need to go to salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. Please let us know if there is anything else we can do to help! |
My hair is almost blackThis is far from medium brown, even with only a 10 developer my hair is pretty much black. I’ll have to process it way more than I want to to lighten this color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |