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Custom Color Set
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66,713 Verified Client Reviews |
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My hair is black/ashenI wanted light brown with golden hues. Now I look like a 53 year old who is into Goth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth it!I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color washed outI applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Love the customer service, love the kits, hate the dyeThe hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not able to use kit have covid yet am being sent another!Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not enough dye.I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColourProduct and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI like the color, but I’d like it to be a little more vibrant. My roots are a different color than my ends. I followed the directions, set timer for 20 minutes, etc. Now I need to color my roots again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color Is Fading Too QuicklyI noticed after my color in January that my grays were showing through very quickly like - within five days of coloring. This has never happened before with your product. I’ve always gotten three weeks out of my colors. I just died my hair last Wednesday. It’s now Sunday and my grays are showing through especially around my face. I’m not sure what you are doing differently in my color but I would love for it to go back to the quality that it was before. I will give this one more shot before I cancel my subscription. I would appreciate a call from whoever is formulating my color so we can figure out what is going wrong. Thanks, Emily 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light Blonde......My hair is ruined, it is dark, dirty looking mousy brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |