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Custom Color Set
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66,566 Verified Client Reviews |
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Supermarket qualityThis is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails. |
Hair colourHi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you. |
Coverage sucksDidn’t cover grey hair and that’s the ONLY reason I dyed my hair after 10+ yrs! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorThe color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black. Would I be able to get another shipment with a bluer color? thank you, /Mona 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great service, couldn’t useI am allergic to ingredients, please cancel future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Paula! Thank you for contacting us. I am so sorry to hear that you can't use the product. No worries, we can help you. Please check your emails. |
My scalp felt hot and left it itchingProduct presented beautiful,used colour but my scalp was hot and itching,not a good reaction.Sorry but I'm afraid I had a reaction to this product, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails. |
Not even closeThe color for my roots is 2 levels lighter than it should have been and ends are completely copper. I’ve had better results from a box unfortunately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
FairThe color was ok, not a whole lot better than say Revlon, way over priced!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Disappointing Customer ServiceColour “shipped” Jan 21. Package has not moved since that date. Contacted eSalon and they did nothing. Just told me to wait. Checked my order again Feb 13th and still has not shipped out of their warehouse. Understand it’s covid but my roommate ordered after I told her how good the colour is and she got her’s in 7 days. THREE WEEKS and my order has not been shipped. Cancelling my subscription. Very disappointed. Would have been so easy for someone to care just a little and make a call on my behalf to see why my order isn’t moving. Maybe spend less time on convincing me you care by printing my name on a card and actually care by making sure I get my colour. Actions speak louder than words and your inaction indicates you really don’t care about your customers at all. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherry - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color isn’t quite what I wantedThe overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |