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Custom Color Set
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66,566 Verified Client Reviews |
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Wasn't exactly what I expectedAlthough the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DissatisfiedVery disappointed with this product wanted complete grey coverage didn't get that. Would rather pay at hairdressers 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you. |
Didn’t touch my greysA bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon. |
Not satisfiedI dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKeana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I was not happy.I wanted a light blonde and a cool blonde my hair looks gray. 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair came out PURPLE!I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it! 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsHi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you. |
Color lasted 4 daysColor did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Medium blonde turned my hair orangeI asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Thoroughly unimpressedThis color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Supermarket qualityThis is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails. |