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Custom Color Set
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66,516 Verified Client Reviews |
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No advice or contact from stylistI was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleDid not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour is nice but that's about itI followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
too thick !!i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not satisfiedI was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is. 0 of 0 people found this review helpful. Did you? |
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Good original color, doesn't lastI've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
To drab.I would like a sunny yellow blonde☀️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Very messyI liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
no root coverage!I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colourI asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |