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Custom Color Set
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66,516 Verified Client Reviews |
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Easy to UseIt’s super easy to use but after a week it washed out to where you could see my grey hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAntoinette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
didn't cover my gray hair.I loved the product my hair got soft and shiny but unfortunately it didn't cover my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish I hadn'tI have tried three times to get this color right. It seems like the very friendly people I talk to don't really hear or pass on what I say. Despite small tweaks each of the three times, the "demi" permanent medium blonde color seems to permanently turn my hair coppery red. Wish I could undo it but the only solution I was offered this last time was to order another set to which that they would add more blue. Wondering why that wasn't done previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts and they're currently working on adjusting your color to resolve your concern. Please let us know if there is anything else we can do to help! |
Wasn't the colour I wantedNot even the same colour and my roots are lighter 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertshayley H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
AsphyxiatingChemical smell during final coloring stage in shower was asphyxiating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Color was not even closeI ordered medium blonde intense copper. The results turned out medium blonde with light brown tone. Very unhappy. I followed directions right and still turned out a ugly color. Had to go to the store and get blonde highlights to fix it. I would not recommend. This is my 2nd time trying esalon and both times very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
horrible serviceI order this kit 2 times the first time it was beautiful came out great didnt cover the grey like I was hoping for but it was good. Then my husband set up a subscription for valentines day for me and got the Darkest brown with intense purple my the top of my hair turned light brown with a red tint and the rest of it was dark brown no purple at all drugstore purple box dye would off game me a better color then this. I got ahold.of Sarah and she was completely rude not helpful at all ended our chat in the middle of the conversation she went and turned off my plan without asking me if I wanted her I never told her to do that when I went in there to get a hold of the specialist they were offered me a free set so I could explain what happend and try again. Now let me tell you I dont care about the money it was 11$ to start with and much cheaper then a salon so money is not a issue I would even pay for shipping if I had thats not the issue the issue is that the customer service girl Sarah was TRIBBLE.. good luck in the future hopefully you never have to speak to her you won't get anything resolved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way offWhat was suppose to be a light auburn blonde turned into Phoenix Red, I mean it was red! Clifford the big red dog red. I ended up toning with a wella toner afterwards and luckily it toned it down enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Do NOT BuyI was impressed when I received my order as it came nicely packaged. I took a test strand and applied the product for 30 minutes. When I washed it out, the strand was orange and brassy. I made it clear to the colorist that there was no existing color in my hair and that I did not want any brassiness. I even purchased a toner. Anyway the color was brutal. I was not given the opportunity to receive a refund when I sent pictures of the strand test. I was immediately told that the color I bought would be modified. I received the new order and performed a strand test. This time, the color went on like purple and when I washed it out, it was a darker brass. When I reached out to the company for a refund, I was advised that since I had received their complimentary reformulation, they are unable to issue a refund for the order. Per their satisfaction guarantee, they offer a complimentary reformulation or a refund. (This explains the quick response to my email with no option of a refund). I am NOT happy and my money should be refunded regardless if I had a reformulation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Changed colourThe colour is not staying on my hair, getting better results with a semi permanent colour shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie L. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |