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Custom Color Set
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66,516 Verified Client Reviews |
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Not covering my greys anymoreThis was my 3rd colour and unfortunately, I have decided not to order again as the colour fades off my grey hair in 2 to 3 weeks. Such a shame as I love the idea of a bespoke colour. I have had to go back to a box dye until my hair salon re-opens. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoe B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
colour the grey rootsThe first time I bought the colour it worked really well but the most recent application did not work so good. I only want to cover the grey which it did but for only a week whereas the previous time it lasted much longer. Maybe I should leave it on for longer than 15 minutes? Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meI've used eSalon 3 times to color my roots & it's given me 3 different colors. I had to go to a salon to correct & blend. Super expensive lesson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillene - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection |
Hair unchangedI was so very excited to get my first hair coloring! But I was very disappointed. My hair did not change. I followed the directions and did everything. I was going from black to auburn, and my hair just didn’t change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTemyia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unsatisfied with colorThe color I requested did not come out the way I expected and din't cover my roots every well at all. In fact, when I was done, I didn't see much difference between my before and after. I communicated this back to eSalon and never got a reply... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays reappearOk after less than a week the grays at my hairline reappear. I use a brush and feel I do a good job atcthose roots around my ears , but they show thru way too soon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not worth the moneyDoes not cover gray hair well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Waste of timeI coloured my hair with a copper brown. I started with a couple of greys and my hair is a medium brown. After following the instructions to the letter I still have medium brown hair that has a cheap red tinge in the sun but is still brown in every other way except for the greys that are still visible. The worst hair dye I have ever used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiobhan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still too darkThis time I did my roots first for 40 minutes and then the rest for 5-10 minutes. It covered my roots really well, but the rest of my hair came out too dark. I even watered down the last of the solution and the rest of my hair is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Wrong shade for meI love the overall coverage of the color but the color is not the right shade for my skin color it makes my face look red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |