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Custom Color Set
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66,541 Verified Client Reviews |
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Orange muchI wanted to love my color because I loved the kit and presentation but I ended up with bronze hair. I have colored my hair a million times, am a natural blonde and never had this happen. Super bummed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sureI was not fully satisfied with my hair color results. I liked the outcome of my roots, but but for the length.. not so much. It did not cover my previous color maybe after I apply it one more time?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLulu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Poor grey coverage and insufficient productI have hair that is just past my shoulders and quite thick. I had sent in a photo of my hair and emphasized the results i wanted to achieve. I had a friend help with application and it quickly became clear that there was not enough of the colour. We stretched it as much as possible and followed the instructions but unfortunately the results were not ideal and I still have grey visible at my temples. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great products enjoy using them but the color wasn’t for meThis color was wayyyy too copper RED for my liking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not impressedThis is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Colour and conditionI found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour. I also found. Although the colour was very dark my hair was in great condition. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
More Red than I wantedI wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Grey Coverage ...It covered the grey for about a week. I did expect the great coverage to last a little longer than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Way too dark and ashyI asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for. Went to my hairstylist to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |