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Custom Color Set
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66,566 Verified Client Reviews |
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Grey coverageThis did not cover my outgrowth of grey hair which is now almost 2”. Very disappointed! And I followed directions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Fantastic setI love how easy this was and everything catered for. The colour wasn’t right for me as trying to get red out of hair and now got red back. However the whole experience would be good for someone who isn’t trying to colour correct hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma B.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sends my hair orangeI’ve stopped using these products as despite salon adjusting the dye it sends my brown hair an awful shade of orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The dye made no change to my hair ColourI’m very disappointed as the dye had no effect at all on my hair, it did however make my hair feel very nice and soft but that’s not what I paid for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabrielle Jo R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair came out orange.My hair came out orange. I received no reply from my email requesting refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No gray coverageWasted time on the whole process. Absolutely ZERO gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Darker than expectedThis was a bit too dark and I would have preferred a shade light with more of a red tone in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for sharing your feedback with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon checking your account, we have noticed that you have already informed our colorists to resolve this issue and adjust your shade. Please, let us know if you need anything else, and we'll wait for your next feedback! |
The presentation is lovelyThe end colour was lovely but the root colour was far to light, despite following all the instructions, the roots still remained a lot lighter than the ends. I have requested that my root colour be changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback, and we hope you will love your reformulated color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. If you need anything else, you know where to find us! |
Colour didn’t takeWas really looking forward to this deep brown and violet colour did all the steps was really careful to follow instructions and unfortunately it barely even covered my grey and there was literally NO violet colour that appeared not even on my roots . Very disappointed because it takes time to do and then to have nearly no success felt like a waste of time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassidy, L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Kit looked really goodPleased with items in kit, decent gloves for a change! Good instructions However this product produced a good colour but at the expense of the condition of my hair. I have used many colours in the past and none have left my hair completely dry and parched like this one. I have tried various conditioning treatments since using the colour but to no avail. I have decided to cancel my plan if only I could find info on how to do that!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! |